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Expanding the Functionality of Your Teams Phone Implementation

Erick Wilkins

Oct 1 2024

3 min read

What do you do when the native Teams Phone system doesn’t provide all the options and features you require for your business? Well, there are plenty of third-party add-on solutions that can be added to your Teams Phone implementation to fill the gaps. One provider of Teams Phone add-on solutions we work closely with is Landis Technologies. Their solutions are certified for Teams and integrate directly with Teams so the users don’t even realize they aren’t using native functionality.

Some of their solutions we have implemented for numerous clients are the Attendant Console, Contact Center, and Call Recording. The Attendant Console comes in handy when you have a physical receptionist that answers your calls at your business. It gives them an expanded, customizable Teams interface to use for easier and more robust call handling. Since this solution is built directly into the users’ existing Teams client, there is very little additional training required to start using the expanded features.

The Landis Contact Center provides an easy to implement solution for handling calls for groups of like users and provides high-end visibility and reporting into active and past calls. It also has features so managers can listen in to live calls, barge in when needed or make suggestions to the team members while on a call. Some clients have implemented Contact Center just to get the additional call analytics and reporting this solution provides.

Call Recording can be purchased as a separate license or bundled into the Contact Center solution. Several of our clients have used this feature to automatically record phones calls sent to a specific Call Queue. This feature works great when you have mandates to record calls for compliance or other reasons.

Using the Landis add-on solutions is just one way to expand on the functionality of your Teams Phone implementation. Seamless communications and immediate communications are key to a productive working environment, no matter where contributors are. Sikich consulting services delivers Microsoft 365 and Teams to help you empower your people to be productive and enable them to communicate and collaborate securely.

Sikich meets you wherever you are in your transformational technology journey. We plan and perform a deployment that meets your priorities. We work with you to make certain that your technology users are comfortable and proficient with Teams and their enhanced ways of communicating. Does your organization need help with your Microsoft Teams phone system? Please feel free to reach out to our team of experts at any time!

This publication contains general information only and Sikich is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or any other professional advice or services. This publication is not a substitute for such professional advice or services, nor should you use it as a basis for any decision, action or omission that may affect you or your business. Before making any decision, taking any action or omitting an action that may affect you or your business, you should consult a qualified professional advisor. In addition, this publication may contain certain content generated by an artificial intelligence (AI) language model. You acknowledge that Sikich shall not be responsible for any loss sustained by you or any person who relies on this publication.

About the Author

Erick Wilkins

Erick is a Senior Network Solutions Architect with Sikich providing designs and proposals for a variety of both on-premises and cloud-based IT solutions. He has over 35-years of experience in IT, starting as a field engineer and moving onto managing a team of engineers, assisting with technical sales and currently focusing on the Microsoft platform, including on-premises solutions, Office 365, and Azure.