New Service Alert: NetSuite System Administrator for Life Sciences (SAL)

The life sciences industry drives life-saving innovations every day. These organizations’ mission-critical work is supported by an IT backbone designed around research, development, and implementation. Therefore, the life sciences industry cannot afford to have a software breakdown that impinges on a product launch, FDA approval, or a compliance audit. The Sikich NetSuite System Administrator for Life Sciences (SAL) service gives you a full-service, dedicated consultant, backed by our life sciences support team.

Our focus is on four critical software post-implementation areas in the NetSuite line of products:

• Application Support
• System Administration
• 404A/404B Compliance
• Continuous Optimization

SAL also provides continuous improvement of NetSuite products while supporting compliance and administration of this software across your enterprise.

The Problem

At least one-third of all enterprise and mid-level organizations end up missing a critical piece in their planning, strategy, or implementation around software.

One area where application deployments fail most frequently is after the go-live date. Many organizations don’t have the elbow-to-elbow support necessary to maintain the new software. This lack of support could be a critical problem, particularly in the life sciences industry. Pre-IPO companies or established organizations facing public scrutiny from regulators often have a lot riding on the tools they use.

Tech leaders know that a software deployment always requires maintenance long after the rollout. For Life Sciences organizations, post-deployment questions and confusion can affect stakeholder buy-in. Without a support mechanism in place, your life sciences organization runs the risk of failed functionality or workflows that hamper your progress.

The Solution

SAL leverages a dedicated Sikich support team to ensure your post-implementation journey goes smoothly. Sikich offers four levels of service that can be purchased as a comprehensive service to manage the administration of your NetSuite software.

Application Support

NetSuite has long been the go-to software for managing financials and reporting for biotech and pharmaceutical companies. The dedicated Sikich team can provide the day-to-day applications support necessary to manage budget and spend during clinical trials, prepare for IPO, compliance audits or for a commercial launch. Whether your organization has used NetSuite for years or is seeking a roadmap after a new deployment, Sikich can help.

System Support

The dedicated Sikich consultant assigned to your organization can handle the administration and system support of your NetSuite software. Some of the typical services that fall to SAL include:

• User/role administration
• Sandbox administration
• Break fixes
• Administrative end-user access
• Compliance audits
• Changes to dashboards
• Reporting
• New user training

404A/404B Compliance

SAL offers organizations moving toward IPO or those rethinking how to manage SOX compliance a managed, effective way to maximize NetSuite ERP. Typically, organizations benefit from a risk assessment of systems and controls around the management of financial data and reporting.

Our team can design more effective processes to leverage the audit trails facilitated by NetSuite. Building automation around change controls and access management can lessen some of the risks of manual processes, and in turn, decrease the chance of a failed audit.

Continuous Optimization

The dedicated Sikich team meets regularly with SAL clients to solve problems as they arise. But they also work strategically and proactively to optimize your software. Clients and their dedicated consultant team also meet quarterly. This collaboration gives every stakeholder a moment to clinically review the performance of NetSuite in relation to organizational workflows.

This service also supports new release functionality, testing and deployment across the client’s organization.

Why Sikich for NetSuite SAL?

Sikich is a top-three NetSuite partner in the U.S. With more than 200 life sciences clients at all stages of their business journeys, Sikich’s industry experience is hard to match.

The SAL service line was developed with clients to address their most pressing concerns about the ongoing management of NetSuite.

Sikich differentiates as a post-implementation partner through:

• Unparalleled life sciences experience
• Dedicated post-implementation services team
• Guaranteed two-hour response time
• Quarterly business reviews
• NetSuite continuous optimization

Life sciences organizations seeking to get the most from NetSuite should consider SAL as an option for post-implementation/ongoing support. Contact the Sikich team today.