WORKING WITH US
The Sikich Digital Front Door for Insurance, powered by Salesforce, is a targeted, comprehensive, and flexible approach to enhancing digital interactions between policy holders, brokers, and carriers. Leveraging the secure and adaptable Salesforce platform, the Digital Front Door provides a unified and engaging digital experience across multiple touchpoints.
Insurance agencies and their customers want modern digital services and streamlined experiences that are comparable to those provided by e-commerce giants. The Digital Front Door achieves this by providing access to insurance services through a single pane of glass, from policy shopping via a seamless quote proposal process to filing claims, and beyond–without requiring an extensive upgrade or overhaul of existing applications.
Be more proactive with your customers–rather than reactive–to ensure they’re well prepared for the unexpected. Upon authentication, the user is presented with relevant information, such as a consolidated policy portfolio view, upcoming renewals from multiple policy management systems, claims status, benchmarking analytical data and dashboards, and more. With intelligent AI and machine learning, the more a user accesses the system, the more it will learn and provide personalized, relevant information, guiding users through complex processes based on actions, inquiries, and authorized data.
CASE STUDY: KEYSTONE INSURERS GROUP
Learn how Keystone found the efficiencies and enhancements they were looking for with the help of Sikich’s industry experience.
Trust, Front and Center
Trust is the #1 value of Salesforce, and this is reflected in the Sikich Digital Front Door for Insurance. Agencies and their customers can rest assured that personal data is protected with the Digital Front Door, a platform that allows the consumer to retain full control of their own data, including the ability to revoke access at any time.
Using advanced integration middleware like MuleSoft, The Digital Front Door for Insurance unlocks—through a plug-in architecture—the power of the data that already exists in legacy systems. No matter the type of solution a business is already running, data can be mapped to the Digital Front door, making it more accessible and effective.
The Digital Front Door for Insurance is an intelligent virtual gateway that offers seamless and user-friendly experiences for accessing information, consolidating policies, engaging with agencies, and more. Connecting web pages, mobile apps, social media, and live chat, the platform provides a modern, accessible experience that caters to the broad diversities and unique preferences of customers in our digital age.
What you can expect with Sikich Digital Front Door for Insurance
Built on the World’s Most Trusted CRM Platform
The reliable and scalable Salesforce platform is the backbone of the Digital Front Door.
Advanced Integration
Using a unified middleware platform like MuleSoft, bring together technology and process under a common workflow with a flexible plug-in architecture.
Mobile-Ready Platform
Mobile applications extend the Digital Front Door to smartphones and tablets, allowing customers to access services, complete transactions, and interact with your business on the go.
Analytics and Insights
Gain actionable insights into customer behaviors, preferences, and trends, which then inform decision-making and further personalize the customer experience.
Security and Compliance
Robust security measures ensure compliance with data protection regulations to protect customer information and maintain trust.
