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Microsoft Dynamics 365 CRM

Win customers over and improve the bottom line with a better approach to CRM.

Invest in a modern CRM that enables you to meet your customers needs now, and into the future

Research has found that even with the most advanced sales technology, sellers still miss what is actually important to their buyers. Even worse, sellers often don’t realize it.

It’s time to take advantage of all of your data, structured and unstructured alike, to help refine your sales approach, timing, and content so you can help your customers complete their sales satisfactorily.

We have not only helped companies across various industries implement Dynamics 365 CRM, we use this tech solution ourselves. We have over 300 users in the US across 13 different service lines with varying sales processes. As an award winning Microsoft Dynamics partner, we offer the service and expertise needed to make your implementation or optimization a success.

deployment

Deployment services

Implementation

We will be with you every step of the way of your implementation.

Upgrades

Looking to move to the cloud from your current on-premise solution? We’ve got you covered.

Support

When the implementation is over, our relationship is far from over. We partner with you for continued support and optimization.

why d365 crm

Why organizations are choosing Microsoft Dynamics 365 CRM

Many organizations want to focus on managing and growing their business without distractions from complex technology deployments. Microsoft CRM solutions are designed for real people in businesses who need to get work done, not expert users who have the time for experimental technology. Sikich relies on proven Microsoft products to deliver CRM and customer insight capabilities.

Microsoft Dynamics 365 CRM suite is a multi-module cloud solution that provides sales, customer service, field service, and marketing functionality in a consistent, intuitive, highly usable manner. You can deploy these capabilities in a sequence that reflects your priorities, adding apps anytime.

Improve collaboration across teams

With Dynamics 365 CRM, your sales team can sell smarter and faster anywhere. Touch‑first mobile apps deliver a consistent experience across devices, enabling real‑time updates and insights into key metrics. Stay productive on the go while engaging customers with personalized, targeted campaigns across email, social media, events, and direct mail — all managed in one window. Elevate customer service with Dynamics 365 by connecting through web, social, chat, mobile, and phone, supported by self‑service and social care options. Integrated with Parature, it delivers personalized support with minimal effort. Dynamics 365 Field Service adds built‑in intelligence to proactively resolve issues, reduce costs, and streamline scheduling and dispatch. Whatever your need — sales, marketing, service, or field operations — Dynamics 365 drives success and exceptional experiences.

headstart



Get a HeadStart with your Dynamics CRM project

With a fully remote delivery commitment, Sikich will pre‑configure proven baseline configureations from our best‑practice templates, set up all users and basic security roles, and personalize one guided sales process and one workflow. Every new project brings change management, and we simplify that for you with the Sikich HeadSTART Project Workbook. Want to learn more about how this works? Contact us for details tailored to your specific needs.
crm success

CRM selection guide

Want to know the secret to setting yourself up for success with CRM? Find out what you need to know in this short eBook for four steps to a successful CRM selection project. It covers everything from the why of the project, to tech partners, tech platforms and how-to properly prepare for discovery to get everything kicked off.
contact us

Ready to get started with Dynamics 365 CRM?

We have over 75 dedicated, full-time Dynamics 365 resources that average 15-20 years of experience. They work with dozens of companies across various industries. We provide tools, processes and industry expertise to help you engage customers effectively — delivering the right context for their business, in the right format, at the right time.