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https://www.sikich.com

Ready to improve Service?

Sikich is a trusted partner for your digital modernization and process improvement.

Unite stakeholders with a common goal: Improving your mission effectiveness

  • Lean and agile software development practices
  • Inspire organization-wide process improvement benefits
  • Shift your culture toward collaboration
  • Closing the gaps between silos

Sikich specializes in rapid application development to meet the emerging technology needs of any government organization. From public health crises to raging wildfires, our teams embed alongside your subject matter experts to design and implement the software you need, when you need it. Our versatile platforms serve as your force-multiplier in today’s age of limited staffing and increased demands of public sector organizations.

Revolutionize your interactions with the citizens you serve

  • The power of Salesforce’s Customer Relationship Management (CRM) platform and its user-friendly community portal
  • Eliminate your pen-and-paper processes by modernizing intake and application workflows,
  • Implementing digital checks and balances with automated activity logging
  • Simplifying review and approvals with customizable business rules and conditions.

Sikich provides solutions ideal for managing cumbersome grant requirements to intricate licensing and permitting processes. Our user experience architects, and industry subject matter experts work with you to streamline legacy workflows and increase the effectiveness of programs of all shapes and sizes. We tackle your complex reporting requirements by unleashing the power of big data, providing you with the information you need, when you need it. Through highly configurable dashboards and on-demand reporting, Sikich helps you identify and address issues before they start.

Areas of Specialty

Grants Management System

Sikich provides grants lifecycle intelligence technology solutions for programs of all sizes. Get the facts you need when you need it with comprehensive 360-degree views of your recipients’ journey. We build confidence in your team with on-demand action items and automated activity logging to maximize your community impact.

Public Safety Platforms

Sikich leverages in-house industry experts to tailor technology applications for emergency management, fire, law, and public health programs at all levels of government. From resource coordination to donations management, we bring your community and partners together in a highly configurable and user-friendly portal.

Licensing & Permitting Portals

Sikich combines the power of customer relationship management and geospatial information to enhance application workflows, site inspections, and enforcement activities. We provide an intuitive self-service portal for users to engage with your organization, customized to your business rules and processes.

Human-Centered Process Improvement (UI/UX)

Sikich meets you where you are to understand how your process works today and how you want it to be. We perform thorough research, analysis, and design to uncover your likes, pain points, and ideas – collaborating with you to implement new courses of action and tools focused on the people and communities you serve.

System Integration

Sikich creates a true enterprise technology environment to empower your decision-making and elevate your operational coordination. We harness industry-leading solutions to connect your disparate legacy systems, unlocking data sharing and reporting capabilities that were previously thought to be impossible.

Strategic Resell / Marketing Partner

Sikich helps our partners grow in new markets through proactive engagement with our existing and potential client base. Our in-house subject matter experts leverage industry relationships to advance your products alongside our portfolio of service offerings to deepen our joint value stream to customers.

“We have made huge progress for granting and grant management with the Salesforce platform and are getting great response from those that use this path internally and externally. Our grantees and our applicants love it. It’s so much easier than it used to be.”

Joelle Ball, Deputy Director of Program Implementation and Regional Support

California Workforce Development Board

Case Studies

Grants Management System

Sikich delivered a new financial grants management system and enhanced an existing contract management system for a large state workforce agency during its technology modernization effort.

The Salesforce solution united partner agencies into a single platform and handles complex financial workflows that optimize the delivery of services to citizens and businesses throughout the state.

The platform provides a seamless experience for the entire grant lifecycle, from application submittal to review, scoring, and processing, including invoice submission, modification requests, and progress reports.

Sikich brought transparency and data visibility to this complex process, improving service outcomes through our grant oversight with insight capabilities. The solution also includes integration with identity management tools to maximize security and permission controls and protect personal information.

Public Health Ordering System

Sikich answered the call to rapidly design and implement a modern, data-driven application to effectively deliver urgently needed public health resources for multiple, large state agencies during the onset of the COVID-19 pandemic.

We collaborated with the state to replace an overwhelmed 20-year-old email, spreadsheet, and printed paperwork process using the Salesforce CRM, deploying the first iteration within just 72 hours.

The system provided a significant reduction in staff hours by minimizing manual data entry and associated errors, increased visibility into the overall supply and demand of vital medical resources, and improved dashboard capabilities and reporting to the governor’s office. Sikich also served as the trusted data steward and implemented the state’s first-ever state agency MuleSoft project to integrate 25+ applications, including local government and warehouse management systems.

With more than 2 billion units of life saving resources processed through the system, this serves as a testament to our expertise in solving high-visibility, complex issues.

Mutual Aid Reimbursement System

Sikich designed and implemented a comprehensive financial management and invoicing application to transition paper-based expense and claim forms into an integrated, online portal for a large state fire agency and its more than 1,200 local fire agency customers.

Local fire agencies and firefighters could now access a self-service community portal to sign up, submit timely claims, manage their own users, and generate reports.

The Salesforce solution enabled complex rate calculations based upon time spent by firefighters on incidents and reconciled fees owed to generate invoices out of the system, digitizing the end-to-end reimbursement process. This streamlined the state agency review of the claims, allowing efficient invoice approvals and timely routing to paying entities all within the system.

Today, the solution has consolidated tens of thousands of annual paper claims that previously had to be mailed to and processed at the state agency headquarters, which dramatically reduced the turnaround time to support local fire agencies throughout the entire state.